Home > News & Features
Customer Lipservice
IKEA doesn't want too much responsibility
Asking IKEA to deliver something you just paid for may result in a big loss.
Asking IKEA to deliver something you just paid for may result in a big loss.
Virgin Media - like getting into Fort Knox
Trying to log into Virgin Media and manage your account can be like trying to break into a secret society.
Trying to log into Virgin Media and manage your account can be like trying to break into a secret society.
Is Ryanair charging more if you don't buy first time?
The Twittersphere is buzzing with the suggestion that Ryanair is using cookies to inflate ticket prices, but research suggests this is untrue.
The Twittersphere is buzzing with the suggestion that Ryanair is using cookies to inflate ticket prices, but research suggests this is untrue.
What's in it for us without assurances?
What good is a service that offers to tell you what's in a label you can already read?
What good is a service that offers to tell you what's in a label you can already read?
Is Santa taking you for a ride at Lapland UK
The high price of a trip to Lapland UK makes you wonder who bothers going.
The high price of a trip to Lapland UK makes you wonder who bothers going.
Ryanair vs Easyjet - price comparison
A like for like comparison reveals the stark difference in the cost of cheap flights.
A like for like comparison reveals the stark difference in the cost of cheap flights.
Facebook privacy warnings as confusing as they are useful
New privacy settings don't really give much information about what happens when you choose yes or no.
New privacy settings don't really give much information about what happens when you choose yes or no.
Airports and erruptions test customer service
The true test of a company's customer service is not what goes wrong, but how they deal with it.
The true test of a company's customer service is not what goes wrong, but how they deal with it.
Which nincompoop designed the World Maths Day website?
How are children with small screens and old browsers meant to use it?
How are children with small screens and old browsers meant to use it?
Who knows what movies are child friendly?
Getting the right age rating on a movie can be tricky, so how do you judge a movie before seeing it?
Getting the right age rating on a movie can be tricky, so how do you judge a movie before seeing it?
Give us your email, or you are not welcome
Why would a charity web page want to force people to give up their email address before letting them read something?
Why would a charity web page want to force people to give up their email address before letting them read something?
How much is a clean reputation worth?
Would you take money from someone to wipe your bad review of them?
Would you take money from someone to wipe your bad review of them?
Airlines - where customer service often doesn't take off
When an airline is hit by disruption, how can it best keep customers informed?
When an airline is hit by disruption, how can it best keep customers informed?
The watchdogs have teeth, but who gets the dosh?
Broadband suppliers come under fire from Ofcom, while Ofgem fines EDF £2 million.
Broadband suppliers come under fire from Ofcom, while Ofgem fines EDF £2 million.
The glue brand that's just stuck
The iconic Pritt stick is 40 years old - but can it ever be more than a glue stick?
The iconic Pritt stick is 40 years old - but can it ever be more than a glue stick?
I haven't been CRB checked. I supervise kids
How is the new Independent Safeguarding Authority going to change anything, except its £13m a year budget?
How is the new Independent Safeguarding Authority going to change anything, except its £13m a year budget?
Royal Mail - non service with a smile
It's all very well having a nice voice on the phone, but not good when you just cut customers off.
It's all very well having a nice voice on the phone, but not good when you just cut customers off.
Was it the credit crunch, or two left feet?
Baby goods business Two Left Feet has been forced into administration, but was it the recession or some more systemic problem?
Baby goods business Two Left Feet has been forced into administration, but was it the recession or some more systemic problem?
The bigger they come, the harder they are to call
Why is it that big companies like Paypal are much harder to get service from than small outfits?
Why is it that big companies like Paypal are much harder to get service from than small outfits?
Community shopping. Do you buy it?
A new website where you can buy any colour you like, as long as it's green.
A new website where you can buy any colour you like, as long as it's green.
The Babyworld dilemma - revenue versus community spirit
A look at what can happen when a thriving website decides to charge its customers.
A look at what can happen when a thriving website decides to charge its customers.
Gifts are for returning, not just for Christmas
If you bought something online (not just at Christmas, but at any time) are you aware of your rights over returns?
If you bought something online (not just at Christmas, but at any time) are you aware of your rights over returns?
Child-friendly isn't always what it's cracked up to be
Sometimes, child-friendly eateries can be anything but.
Sometimes, child-friendly eateries can be anything but.
Lapland New Forest? More like Crapland
What can be done to prevent such fiascos as the scam that is Lapland New Forest?
What can be done to prevent such fiascos as the scam that is Lapland New Forest?
Why do Tax Credits bureaucrats waste so much paper?
Tax credits are confusing and not customer friendly, and perhaps it's the endless letters that add to the confusion.
Tax credits are confusing and not customer friendly, and perhaps it's the endless letters that add to the confusion.
Vodafone price increase hit by cancellation terms
Last week a Vodafone price increase was shown to be at odds with its terms of service.
Last week a Vodafone price increase was shown to be at odds with its terms of service.
Does Parcelforce deliver a fair service?
The company's conditions could leave you without a parcel and without anyone to blame.
The company's conditions could leave you without a parcel and without anyone to blame.
This article contains personal opinion of the author. Steve Masters has extensive experience of being a customer attempting to get service. So much so that Vivaldi's Four Seasons brings him out in a sweat.
