| Does Parcelforce deliver a fair service? The company's conditions could leave you without a parcel and without anyone to blame. | ||
| Has your Ryanair ticket been cancelled? Ryanair cancels thousands of flight tickets it says were booked illegally. | ||
| Do you leave a tip? Tips are an expectation but a downright annoyance. So why do we have them? | ||
| Ebay scammers land the "perfect store" with fine Ebay keeps telling customers it's up to them to be wary of scammers, but now it's been fined for allowing sales of counterfeit goods. | ||
| Terminal 5 makes it hard to go anywhere You'd think for a modern building with all mod cons, they would remember something important. | ||
| The Cryinair fun never stops Is Ryanair unfairly picked on by moaning customers or does it deserve the kicking it gets? | ||
| Tradesmen you can trust? If you use a website to find a trustworthy tradesman, how do you know the website is any good? | ||
| You may win a battle, but who wins the war? The battles rage on between customers and the people who try to serve them. | ||
| Your call is important to us... Fined nearly £6 million for screwing customers - can ITV be taken seriously ever again? | ||
| So many staff, so little service Should Colonel Sanders be worried about one unhappy customer? | ||
| It's customer service, but is there a point? How kind of BT to offer me something I already have. | ||
| From Hotpoint to boiling point Sarah's story sums up the frustration of anyone who has tried to get a machine serviced by an engineer. | ||
| HSBC - the world's local bank you can't talk to Automated call response systems are as much a curse as they are a solution. | ||
| PayPal? My pals don't take money off me without asking What do you do when PayPal takes YOUR money off you and says they have a right to do it? | ||
| Those bankers are forcing charges on us With the furore over illegal penalty charges forced on us by banks, it's time to look more closely at the way the banks manage our accounts. | ||
| Remember children, no running with spoons A trip to Tesco shows how health and safety, coupled with slack product labelling, do not go together. | ||
| Cryinair and family holidays may not go together How much longer can Ryanair boast about being successful while it continues to treat its customers with disdain? | ||
| Enough of this bad form, people Badly designed forms have made me want to send them back with "I can't fill this in" scrawled across them. | ||
| More McPaper means less McRubbish? McDonald's are giving out paper bags on top of paper bags - all in a bid to reduce litter. | ||
| Keep your calm, that's domain thing One phrase that is sure to make most website owners raise their brows and tut is "domain registrar". | ||
| Every little fine helps boost Tesco profits If you want to save money at Tesco, just follow this simple rule - don't go there twice in one day. | ||
| Sky is the limit We can't fix your problem, but we can't let you leave either. | ||
| Smiling in the face of absurdity Next time you check in to a flight, cheer up the check in clerk. | ||
| Confused into submission Some customer service is so stupid, you can only laugh. | ||
| Virgin owes me 30 minutes My direct debit isn't going through? Of course not, when I don't have an account with you. | ||
| Knowing me, knowing you Why do they ask us to give out our personal identity information to prove who we are? | ||
| It may be right, but is it right? There's a difference between what is legally acceptable and what is morally or socially acceptable. | ||
| Mr Arse, meet mr Elbow No wonder less and less people take the train. It's so hard to buy a bloody ticket. | ||
| They have the power - but not the brains You'd think getting a car battery replaced would be easy, but no. | ||
| Have you got what IT takes? People who work in a computer call centre deserve a medal. | ||
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This article contains personal opinion of the author. Steve Masters has extensive experience of being a customer attempting to get service. So much so that Vivaldi's Four Seasons brings him out in a sweat.
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